Terms of Service

Effective 2 October 2026. Last updated 2 October 2026.

These terms govern your use of madebysalmon.com and any website design and development services I provide to you. Please read them carefully. If you do not agree with them, do not use the Website or my services.

1. Parties and acceptance

1.1 These terms are between you and Lee Han Shuen (Simon), an independent web designer trading as Made By Salmon, a business registered in Malaysia (registration no. to be added). “I”, “me” and “my” refer to me in that capacity. “You” means the person or business using the Website or engaging my services, and if you act for a business, you confirm you have authority to bind it.

1.2 You accept these terms by using the Website or by signing an Agreement with me. My services are supplied to businesses for business purposes and not to consumers.

2. Definitions

• Agreement means the written project agreement we both sign, which incorporates these terms.
• Draft means a preliminary website I prepare at my own cost before any Agreement, either on my own initiative or at your request.
• Deliverables means the website, designs, code and other materials I create for you under an Agreement.
• Client Materials means logos, text, images, data and other content you supply to me.
• Launch means the point at which the Deliverables are published on your domain.
• Website means madebysalmon.com and its pages.

3. Use of the Website

3.1 You may use the Website and its free tools, including the live preview, for lawful purposes connected with your business. You must not copy, reproduce or resell the Website’s design or code, or interfere with its operation or security.

3.2 The businesses shown in examples on the Website, including their names, reviews, ratings and details, are fictional and are used solely to demonstrate my work. They are not clients and do not endorse me.

3.3 Content generated by the live preview is illustrative only and does not constitute a quote, a design proposal or a promise of results.

4. Free drafts

4.1 I may prepare a Draft for your business before contacting you, or after you contact me. A Draft is provided free of charge and creates no obligation for you to engage me or pay anything.

4.2 Each Draft is hosted at a private address on my own domain, excluded from search engines, prepared only from information that is publicly available about your business, and shown only to you. I do not use your logos, photographs or reviews without your permission, and I do not register any domain name containing your business name before you engage me.

4.3 If you decline a Draft or do not respond within 30 days, I delete it. On request, I remove it immediately.

4.4 A Draft is shown as it is. If you would like it changed, including a different direction, I make those changes once you have signed the Agreement and paid the deposit; the deposit refund in my Refund and Cancellation Policy still applies.

5. Engagement

5.1 A project begins when we both sign an Agreement and I receive the deposit. The Agreement sets out the scope, Deliverables, fees and timeline. If the Agreement conflicts with these terms, the Agreement prevails.

5.2 After the deposit, I give you private preview access so you can review the Deliverables and request changes. The fees include 2 rounds of changes. Additional rounds or work outside the agreed scope require a written change request and are charged separately at the rate I quote.

5.3 Timelines depend on you supplying Client Materials, feedback and approvals on time. Any delay on your part extends the timeline by at least the same period.

5.4 I perform the services as an independent contractor. Nothing in these terms creates an employment, partnership, agency or joint venture relationship.

6. Fees and payment

6.1 Fees are stated in US dollars unless the Agreement states otherwise. Quotes remain valid for 30 days.

6.2 You pay a deposit of 50% of the total fee on signing the Agreement and the balance before Launch. I do not launch the Deliverables or hand over access until the balance is paid in full.

6.3 I take payment by card through Stripe, using an invoice or payment link I send you. Fees exclude any sales tax, VAT or similar tax that applies to you, and bank, card or currency conversion charges, which are your responsibility.

6.4 My standard package costs US$197 for a custom one-page website and includes registration of one .com domain name in your name for the first year. If the .com you want is already taken, I help you choose an available one. Other endings (such as .co or .ai) are not included and are quoted separately. After the first year, domain renewal is included in the care plan under clause 6.6, or payable by you if you do not take the plan. Other third-party costs such as paid plugins, fonts and stock images are payable by you directly to the provider unless the Agreement includes them.

6.5 If any amount remains unpaid 14 days after its due date, I may suspend work until it is paid. Any resulting delay extends the timeline.

6.6 Care plan from the second year. After the first year of free maintenance, you may continue on my care plan for US$19 a month or US$190 a year, paid in advance. The care plan covers hosting, SSL, renewal of the domain name registered for you, and the maintenance described in clause 13.1, including small updates. Larger changes, new pages, new features and redesigns are quoted separately, based on the work involved. The care plan is optional and you may cancel at any time, effective at the end of the period you have paid for. Fees already paid for the current period are not refunded. When you cancel, I transfer the domain name and the website files to you, and hosting and renewals become your responsibility. I will give you at least 30 days’ notice of any change to the care plan price.

7. Refunds and cancellation

7.1 Refunds and cancellation are governed by my Refund and Cancellation Policy, which forms part of these terms.

8. Intellectual property

8.1 On receipt of payment in full, I assign to you all rights in the final Deliverables created specifically for you, and I hand over the domain, hosting accounts, files and all access credentials. Until then, I retain all rights in the Deliverables and you have preview access only.

8.2 Third-party components, including open-source software, fonts and stock images, remain subject to their own licenses, which I identify at handover. I retain ownership of my pre-existing materials and of general know-how, methods and tools that are not specific to your business, and I grant you a perpetual, non-exclusive license to use any of them incorporated in the Deliverables.

8.3 Only with your written OK, I may display the completed Deliverables in my portfolio and identify you as a client. You can withdraw your OK at any time, and I will remove them within 14 days.

9. Your obligations

9.1 You warrant that you own or are licensed to use all Client Materials, that their use by me will not infringe any third-party right, and that the claims made about your business on the Deliverables are accurate and lawful.

9.2 You are responsible for your business’s own legal notices and policies, including any privacy policy required for your website. I may decline to publish any content I reasonably believe to be unlawful or misleading.

10. Third-party services

10.1 Where possible, I register domains and hosting in your name. Third-party services, including hosting, email, payment and booking providers, are governed by their own terms. I am not responsible for their availability, performance or changes.

10.2 After Launch, you are responsible for changes that you or anyone other than me make to the Deliverables.

11. Accessibility

11.1 I design and build Deliverables to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, and test them with a keyboard and a screen reader before Launch. I do not warrant that any website is free of all accessibility issues or immune from legal claims, and content or changes added after Launch may affect accessibility.

12. Confidentiality

12.1 Each of us will keep confidential any non-public information received from the other, including business information, access credentials and unpublished work, and use it only for the project. This obligation survives the end of the Agreement but does not apply to information that is public or that the law requires to be disclosed.

13. Warranties

13.1 I warrant that I will perform the services with reasonable skill and care. For one year after Launch, and afterwards for as long as you are on the care plan under clause 6.6, I provide maintenance: I keep the website online and working, and correct any defect in the Deliverables caused by my work, free of charge. Maintenance also includes small updates: changes I can make in a few minutes, such as opening hours, prices, a photo or a line of text. It does not include larger changes, new pages, new features, redesigns, or fixing changes made by you or others; I quote those separately, based on the work involved.

13.2 Lighthouse score. At Launch, the website in the Deliverables will score 90 or higher in each of the four Lighthouse categories: Performance, Accessibility, Best Practices and SEO. I measure this with Google PageSpeed Insights (pagespeed.web.dev) using the mobile test, and I send you the report before you pay the balance. Because individual test runs vary, the score for each category is the median of three consecutive runs.

13.3 If a score falls short. If any category scores below 90 at Launch, tell me within 30 days of Launch and include the PageSpeed Insights report link. I will fix it free of charge within 14 days. If I cannot bring every category to 90 or higher within those 14 days, I will refund all fees you paid me under the Agreement, US$197 for the standard package, within 10 business days. On that refund the Agreement ends, the license and ownership rights in the Deliverables return to me, and you stop using them. Any domain name already registered in your name stays yours.

13.4 What this promise does not cover. It does not cover a score that drops because of: (a) changes made after Launch by you or anyone other than me; (b) third-party tools you ask me to add, such as chat widgets, booking systems, review feeds or video embeds; (c) images or videos you supply above the sizes I recommend; (d) problems with your hosting or domain provider; or (e) changes Google makes to how Lighthouse scores pages after Launch. During the first year, if a score falls below 90 because of my own work, I fix it as maintenance under clause 13.1.

13.5 Except as expressly stated in these terms, and to the fullest extent permitted by law, the Website and the services are provided without any other warranties, express or implied. I do not guarantee particular results, including search rankings, traffic, enquiries or sales.

14. Limitation of liability

14.1 To the fullest extent permitted by law, my total liability arising out of or in connection with any Agreement, whether in contract, tort or otherwise, is limited to the fees you paid me under that Agreement.

14.2 I am not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data, goodwill or business interruption.

14.3 Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law.

15. Indemnity

15.1 You will indemnify me against all reasonable losses, costs and expenses, including legal fees, arising from any third-party claim that Client Materials, or changes made to the Deliverables by you or anyone other than me, infringe that party’s rights or breach the law.

16. Termination

16.1 Either of us may terminate an Agreement by written notice if the other materially breaches it and does not remedy the breach within 14 days of notice.

16.2 On termination, you pay for work completed up to the termination date, in accordance with the Refund and Cancellation Policy, and I hand over the Deliverables you have paid for. Sections 8, 9, 12, 14, 15 and 18 survive termination.

17. General

17.1 Force majeure. Neither of us is liable for delay or failure caused by events beyond reasonable control, including natural disasters, epidemics, government action, power or internet failures and third-party service outages. Affected deadlines are extended accordingly.

17.2 Assignment. Neither of us may assign or transfer an Agreement without the other’s written consent, except that I may use subcontractors for specialist tasks while remaining responsible for their work.

17.3 Notices. Notices under these terms must be in writing and may be sent by email to the address each of us has given the other. A notice is received on the business day after it is sent.

17.4 Severability. If any provision is found invalid or unenforceable, the remaining provisions continue in full force.

17.5 No waiver. A failure or delay in exercising a right does not waive that right.

17.6 Entire agreement. These terms, the Refund and Cancellation Policy and any Agreement form the entire agreement between us on their subject matter and supersede all prior discussions.

17.7 Changes. I may update these terms from time to time. The version in force when you sign an Agreement applies to that project.

18. Governing law and disputes

18.1 These terms and any Agreement are governed by the laws of Malaysia.

18.2 If a dispute arises, we will first try in good faith to resolve it through discussion for at least 30 days. If it is not resolved, the courts of Malaysia have exclusive jurisdiction.

19. Contact

19.1 simon@madebysalmon.com. See also my Privacy Notice and Refund and Cancellation Policy.